Maak wachten een beleving met wachtverzachters

In een mensenleven spenderen we gemiddeld 6 maanden al wachtend in een rij en luisteren we 20 weken naar het irritante wachtmuziekje aan de telefoon. Niet bepaald wat je noemt een aangename klantenbeleving… Tijd om er iets aan te doen, met wachtverzachters!

Lees verder Maak wachten een beleving met wachtverzachters

Deze 9 trends mag u verwachten rond klantenbeleving in 2015

De traditionele veldslagen over het beste product en de beste prijs zijn passé. In deze tijden van de amazons, bol.coms en andere online mastodonten is niche troef. Maar hoe bouw je nu zo een “niche”? Door je te differentiëren, anders te zijn dan anderen, met name door in te zetten op klantenbeleving, door in te zetten op blij(vend)e klanten. Deze trends staan voor de deur in 2015!

Lees verder Deze 9 trends mag u verwachten rond klantenbeleving in 2015

Google says your site is naughty.

You work six months on your ‘perfect’ site. You spend a sh*tload of money on good designers, make it look nice on a smartphone. And then the big day comes, houston, we have liftoff! For it is just after three months later that you realize your site just sits there in a corner wheepin’ because google won’t put it on number one. I to learned it the hard way, and went on a secret mission to make my site score better in Google. Here are 7 quick-wins I’ve encountered on my mission to take over the world (with my tiny fancy site)…google-stats Lees verder Google says your site is naughty.

8 collaboration tools that startups use

Still stuck with phone and e-mail? Spending about 4 to 6 hours per week stuck in traffic (Belgium!)? All because it’s imporant to be ‘close’ to your customers of coworkers? Then you’ll love this. This list contains 8 tools I use everyday to communicate with my customers and my team, saving me a sh€tload of time not standing on Belgium’s biggest parking lot or digging through 1000s of mails to get things done. Lees verder 8 collaboration tools that startups use

Innovation Breakfast: The Business Model Brainstorm Kit

Saturday morning coffee, the perfect time to plan some innovative madness for the weekend. Time to put my new toy into the test: The Business Model Brainstorm Kit, a tool created by the Antwerp young-potentials Philip De Rudder and Nick De Mey as an extension of our all-known Business Model Canvas from Alex Osterwalder. It is a common visual language to model your business and be creative, alone or with your team.

Business Model Brainstorm Kit Lees verder Innovation Breakfast: The Business Model Brainstorm Kit

The ultimate look ahead modeling checklist!

Are you an analyst sharing our quest for continuous improving our agile methods? Have you found that look ahead modeling is harder that it seems, when trying to deliver the right info at the right moment, not forgetting to embrace change? Than read on!

Lees verder The ultimate look ahead modeling checklist!

Scaling Agile – An overview of frameworks

Recently I’ve done a little research on scaling factors in agile software delivery for my master thesis, after a little surfing on the interwebs I’ve listed out some interesting approaches from various members of the agile community on scaling agile.

Many companies are facing the struggle to enroll agile delivery at a larger scale. To cope with these challenges, the agile community started developing different approaches in the form of specific frameworks that provide a set of guidelines and methods to scale agile delivery: the Disciplined Agile Delivery (DAD) approach from Scott Ambler, the Lean Change Method by Jeff Anderson, the Large Scale Scrum (LeSS) method by Craig Larman and Bass Vodde, the Scaled Agile Framework (SAFe) by Dean Leffingwell, the Scrum.org Agility Path by Ken Schwaber and the ScrumPLoP method by Jeff Sutherland.

Lees verder Scaling Agile – An overview of frameworks